Murmur Returns Procedure
Murmur's philosophy is to achieve the highest possible standards in all areas of the business, from design and manufacturing through to presentation and sales. We pride ourselves on the quality of our merchandise but unfortunately if you do receive goods that are not in perfect condition or you simply wish to return an item then please follow the steps listed below. (Exceptions to this policy are explained further down the page).
CollectPlus Free Returns Procedure
- Free returns will only be available via CollectPlus
- You will find the CollectPlus returns sheet with your order. Or simply visit www.collectplus.co.uk/bedeck to obtain your returns label. (Enter your order number and your email address, then print and attach the label to your parcel)
- Please fill in the returns section to the right of the page and enclose it in your parcel.
- Write your order number on the CollectPlus returns label. Then peel it off and stick it on your parcel so that it covers the bacode of the original label. (If using the original despatch packing)
- Drop your parcel off at any one of the 6000 local stores offering the CollectPlus service. (Click here to find your nearest collection point.)
- CollectPlus will only be able to receive parcels that are no more than 50cm x 30cm x 30cm and weigh less that 10kg.
Standard Delivery Returns Procedure (Goods returned at customers own cost)
Step 1: Get in touch
Contact our Customer services department on 03332007331 to obtain a returns number.
(Mon - Thurs: 9am-5pm, Fri: 9am-4pm)
Step 2: Prepare the items
Wrap items carefully in the original packaging to avoid damage in transit. Remember to include all original documents.
Step 3: Deliver Returns to:
187-189 Lurgan Road
Craigavon, N. Ireland
- Faulty items will be replaced and sent free of postage and packaging (We will require a receipt copy as proof to refund your postage. By email will be suffice.)
- We recommend that you send items recorded or special delivery (please note that Murmur will be unable to refund any items being returned that were lost in transit).
- If you return something due to it being faulty we will refund the carriage, but in the case that you may want to return something due to it being unsuitable or not matching your room, you will need to pay the postage costs to return it to us.
- Goods must be returned within 30 days of despatch. The date your items were despatched by us will be on the documentation that arrives with your order.
- Returned goods must be in an un-used, un-washed, re-saleable condition and in the original packaging.
- For reasons of health and hygiene we cannot refund or exchange duvets, pillows, mattress toppers or toiletries unless they are faulty.
- Refunds can only be made to the original purchaser
- If goods are being exchanged and the new items are less than the previous order the difference will be refunded.
- Please note that all exchanges / refunds must be made through our customer services department. Refunds cannot be made through any of our stores under any circumstances.
- We will only refund the value of items returned and credit will be arranged within 14 days of receipt.
- Please note you can only return goods that you have purchased online; individual stores have their own returns procedure.